Support #6055
closed[Support] Cannot log into VM
0%
Description
Hi,
I have followed the instructions for logging into the VM, specifically, generating a public SSH key and adding it to the SSH Keys in the Arvados workbench interface. Every time I try to connect, I get the following error:
"Permission denied (publickey).
ssh_exchange_identification: Connection closed by remote host"
This error suggests that my public isn't working.
When logging into Arvados, I used my Google account for authentication. This resulted in Arvados listing my Google user name as the login name in the Arvados workbench. My Google username, however, is different from my shell user name ($USER). When attempting to log into Arvados VM, do I use googleuser@shell or my shell user name, meaning $USER@shell?
Thanks,
--Mohammad
Updated by Ward Vandewege over 9 years ago
Hi Mohammed,
Mohammad Zia wrote:
I have followed the instructions for logging into the VM, specifically, generating a public SSH key and adding it to the SSH Keys in the Arvados workbench interface. Every time I try to connect, I get the following error:
"Permission denied (publickey).
ssh_exchange_identification: Connection closed by remote host"This error suggests that my public isn't working.
That's right, that seems to be the problem.
When logging into Arvados, I used my Google account for authentication. This resulted in Arvados listing my Google user name as the login name in the Arvados workbench. My Google username, however, is different from my shell user name ($USER). When attempting to log into Arvados VM, do I use googleuser@shell or my shell user name, meaning $USER@shell?
You should use what is listed on your 'manage account' page. Assuming you are on our cloud installation, the link is
https://cloud.curoverse.com/manage_account
Does this help?
Thanks,
Ward.
Updated by Ward Vandewege over 9 years ago
- Tracker changed from Bug to Support
- Assigned To set to Ward Vandewege
- Target version set to 2015-06-10 sprint
Updated by Mohammad Zia over 9 years ago
Hi Ward,
I am using the Arvados docker image and not the curoverse installation.
Thanks,
--Mohammad
Updated by Ward Vandewege over 9 years ago
Hi Mohammad,
Sorry for the delay - this shell image is not fully functional at the moment, it doesn't know how to install user accounts yet - we're tracking this in issue #5625. The workaround is to install the python sdk and the cli tools on the host that your docker images run; would that work for you?
Thanks,
Ward.
Updated by Brett Smith over 9 years ago
- Target version changed from 2015-06-10 sprint to Bug Triage
Updated by Ward Vandewege over 9 years ago
- Subject changed from Cannot log into VM to [Support] Cannot log into VM
Updated by Ward Vandewege over 5 years ago
- Status changed from Feedback to Resolved